Remote Customer Service Guide

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Serve as the first point of contact for members and providers, handling 30-40 calls per day along with chats, texts, and emails

Educate customers on their plans and encourage the use of digital tools for navigating healthcare

Document calls thoroughly, ensuring accurate and timely resolutions while safeguarding privacy in compliance with HIPAA standards

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Prior experience working across multiple customer service channels such as calls, chat, text, and email

Tech-savvy with the ability to learn and adapt quickly across various systems