Caseworker

Job Purpose : Provides income to individuals and families by determining applicant's eligibility. Duties :

• Prepares work to be accomplished by gathering documents.
• Obtains required information by interviewing applicants, family members, and others; completing application.
• Confirms application by verifying information.
• Determines eligibility by applying regulations and memorandums.
• Obtains approval of application by submitting determination for review.
• Educates applicants / clients by explaining program requirements, options, interpretations, and determination.
• Obtains assistance for applicants / clients by referring them to other programs.
• Verifies client's continued eligibility by reviewing and verifying updated information in client's file.
• Maintains operations by following policies and procedures; participating in quality reviews; reporting needed changes.
• Complies with federal, state, and local legal requirements by studying existing and new legislation and tolerance levels; enforcing adherence to requirements; informing management of needed actions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed. Skills / Qualifications : Handles Pressure, Objectivity, Confidentiality, Persistence, Proactive, Listening, Verbal Communication, Administrative Writing Skills, Client Relationships, Legal Compliance, Telephone Skills