Associate Partner Success Manager

Associate Partner Success Manager

Partner Success Manager is responsible for alignment at the leadership level of our low touch and tech touch partners while building and maintaining strong relationships to help these select partners progress on their transformation journey. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.

Essential Duties and Responsibilities :

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
• Effectively networks within accounts to help partners achieve their objectives
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
• Evangelizes the capabilities of products across the entire platform
• Develops an understanding of typical business challenges faced by partners to address their needs
• Identifies risks to the partner that inhibit their stated business goals
• Acts as an escalation point to drive resolution in a timely, proactive manner

Knowledge, Skills, and / or Abilities Required :

Educational / Vocational / Previous Experience Recommendations :

Working Conditions :

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and / or to receive other benefits and privileges of employment.