Wakeboat Captain / Instructor - Trailer Driver

Marina Charter Mate

Are you a watercraft enthusiast? Horseshoe Bay Resort Marina is in search of Charter Mates! The Marina Charter Mate is responsible for the marina ship store watercraft rentals, valet service, safely driving all watercraft, assisting hut personnel and cleaning and maintaining water sport equipment. Position is seasonal with opportunity to move to year-round.

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Marina Charter Mate is responsible for the marina ship store watercraft rentals, valet service, safely driving all watercraft, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Managers and Supervisors. Charter Mates greet and assist members / guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize watercraft rentals and retail sales while creating and enhancing the guests' lake experience.

Greet / assist members and guests

Manage open / close procedures daily

Maintain cleanliness and organization of all rental fleet

Assist members with gas, valet service and any special requests

Maintain professional composure in high stress environment

Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas & oil checks

Demonstrate boat and wave runner driving capabilities

High School Diploma or equivalent

Minimum age requirement 18+ due to driving licensed Resort vehicle

Valid driver's license and ability to meet the requirements of driver insurability as established by the insurance carrier required.

Must hold a current Boaters Safety Certification

Must be able to pass pre-employment drug screen test

Must be CPR certified and first responder certified

Ability to drive different watercraft types safely and responsibly

Customer service experience required

Ability to work in fast paced environment

General computer knowledge

Team oriented

Basic math and accounting skills

Excellent telephone etiquette and interpersonal skills required

Service oriented- able to pamper, accommodate and anticipate guests needs

Enjoy working with people and possess a friendly and outgoing personality.

Solution oriented

Exceptional communication, organizational skills and detail oriented

Flexible and accommodating attitude

Computer literate and proficient in Word, Excel, related inventory software

Maintain a positive attitude and contribute toward a quality work environment

Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP's)

Maintain a professional image with the proper uniform standard and maintaining personal hygiene

Work is performed outdoors in various weather conditions common to Texas

Maintain a clean; safe, fully stocked and well-organized work area.

Be on time for your shift and maintain schedule provided

Positive, energetic and professional demeanor

Ability to properly drive boat, pontoon boat, wave runner and dining yacht

Ability to multi-task.

Ability to be efficient and productive in a fast-paced environment.

Walk / stand for an extended period of time

Occasionally lift and / or move up to 45 pounds.

Ascend / descend stairs as a daily routine.

Must be able to comprehend reading materials.

Must be able to interact with co-workers, customers and have a sense of TEAM

Must be able to communicate effectively with the public.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities