IT MANAGERAPS • Birmingham, AL, US

IT MANAGER

APS • Birmingham, AL, US

3 days ago

Job type

Full-time

Job description

IT Manager

Automation Personnel Services is seeking an experienced and driven IT Manager to lead our IT support team and ensure the delivery of high-quality technical services across the organization. In this leadership role, you will manage daily IT operations, support team development, resolve escalated issues, and drive continuous improvement in service performance and user satisfaction.

Pay Rate : $73K to $88K, based on experience

IT Manager Duties and Responsibilities

Team Leadership & Development

Lead, mentor, and coach a team of IT support technicians to foster a high-performing, customer-focused culture.
Conduct regular performance reviews, training, and professional development planning.

Service Delivery Management

Oversee helpdesk operations, including ticket triage, prioritization, and resolution timelines.

Ensure SLAs and KPIs are met or exceeded, delivering reliable and efficient support.

Client & Stakeholder Management

Act as the primary point of contact for escalated support requests and major incidents.

Communicate effectively with internal teams and non-technical users to ensure clarity and satisfaction.

Technical Oversight & Escalation

Provide hands-on support for complex or critical issues across systems and infrastructure.

Coordinate with third-party vendors and external support when needed.

Process & Systems Optimization

Manage and improve tools such as ticketing systems, remote access platforms, and knowledge bases.

Identify and implement process enhancements to boost operational efficiency.

Cross-Functional Collaboration

Partner with departments, including operations, sales, and leadership to align IT initiatives with business goals.

Ensure seamless integration and support across all business systems.

IT Manager Requirements and Qualifications

Preferred Qualifications

Bachelors degree in Information Technology, Computer Science, or related field

Microsoft Certified Solutions Expert (MCSE) or equivalent certification

Required Experience & Skills

5+ years in IT infrastructure and systems administration

Strong technical expertise in :

Windows Server environments

Microsoft 365 administration

Multi-Factor Authentication (MFA) solutions

Firewalls and network security

VoIP systems

Proven experience leading and developing IT teams

Ability to translate complex technical issues for non-technical audiences

Excellent problem-solving, conflict resolution, and customer service skills

Strong documentation and organizational abilities

This is a hands-on, on-site leadership roleactive participation in day-to-day administration is required

What We Offer

A dynamic work environment with growth opportunities

A chance to shape and lead an evolving IT function

Collaborative culture with direct impact on business operations

Job Type : Full Time

To Apply : Click Apply Now or email your resume and cover letter to johnn@apstemps.com.

About Automation Personnel Services

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include :

10-time consecutive winner of the ClearlyRated Best of Staffing Client Award (2016-2025).

Winner of the ClearlyRated Best of Staffing Talent Award (2019-2025).

Recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Named one of the Best Staffing Companies to Work For by CIO Views Magazine.

Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Equal Opportunity Employer

APSCorporate

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It Manager • Birmingham, AL, US

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