Customer Service Rep I

Customer Service Representative

Start a new career with us. Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Taylor is proud to now offer "DailyPay." With "DailyPay," you can get paid on your very first day. Ready to build a career? It's time to look at Taylor.

Taylor Corporation is looking for a Customer Service Representative to support customers by phone and email, resolve inquiries, and ensure a positive experience from start to finish.

Your Responsibilities

Respond promptly to customer inquiries by phone, email, or chat

Provide accurate information on products, services, and order status

Resolve product or service-related issues quickly and effectively

Maintain a positive customer experience throughout all interactions

Identify customer needs and offer appropriate solutions

Escalate complex issues to the appropriate internal teams

Follow up with customers to ensure full resolution

Maintain accurate records of all customer interactions and transactions

Input and update customer data in company systems

Stay informed about current products, services, and promotions

Collaborate with internal teams to resolve customer issues

Share customer feedback to support service improvements

Follow established company policies and procedures

Your Shift

Monday - Friday, 8 : 30 a.m. - 5 : 00 p.m.

You Must Have

Excellent verbal and written communication skills

Strong problem-solving and critical-thinking abilities

Ability to stay calm and professional during high-pressure situations

Basic computer skills and comfort using customer service software

Reliable attendance and the ability to work independently and as part of a team

The anticipated hourly range for this position is $16.00 - $18.00. The actual base offered depends on several factors, including qualifications, relevant experience, skills, and the location in which the applicant will be performing the job. The listed range is one component of Taylor Corporation's total compensation and benefits package.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.