Operations Manager Case Manager (Veterans Benefits Division)Crisp Recruit • Racine, Wisconsin, USA
Operations Manager Case Manager (Veterans Benefits Division)
Crisp Recruit • Racine, Wisconsin, USA
17 hours ago
Job type
- Full-time
Job descriptionPlease do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform. RECRUITERS DO NOT CONTACT Department Oversight & Coordination : Oversee a team of paralegals within the Veterans Benefits department ensuring consistent workflow accountability and support for supervising attorneys and case leads. Veterans Benefits Expertise : Provide guidance and oversight grounded in an in-depth understanding of VA law processes and claims handling. Support case teams to ensure quality compliance and timeliness across all filings and communications. Team Leadership & Development : Manage daily performance coordinate schedules and time-off requests and ensure full departmental coverage. Train and mentor paralegals to uphold accuracy professionalism and compassionate service. Client Experience & Escalations : Serve as the point of contact for escalated or high-sensitivity client matters modeling calm empathetic communication under pressure. Administrative Oversight : Coordinate administrative functions within the department including scheduling file audits and ensuring attorneys are supported efficiently. Process Optimization : Identify bottlenecks and develop streamlined systems for file management client updates and case tracking. Ensure processes align with firm goals for efficiency and client satisfaction. Collaboration with Leadership : Work closely with the supervising attorney Monica Irelan Karas and leadership team members like Kristin Dows to refine workflows implement departmental strategy and uphold performance standards. Experience & Background : 2 years of experience in Veterans Benefits law or a directly related legal support role required. Prior experience at the VA or within a law firm handling VA claims strongly preferred. Leadership & Culture Fit : Energetic no-ego leader who thrives in a fast-paced growing environment. Balanced and assertive able to motivate others while maintaining accountability and follow-through. Client Focus & Communication : Exceptional interpersonal and communication skills with a service-oriented mindset. Skilled in de-escalating sensitive situations and supporting clients through complex claim processes. Operational & Detail-Oriented : Strong ability to manage processes audit case files coordinate staff coverage and ensure deadlines and compliance standards are met. Technical Proficiency : Comfortable with case management systems document management software and digital communication tools. Resilience & Drive : Brings hustle initiative and adaptability. Thrives amid change and embraces challenges as opportunities to grow. Mission-Driven Culture : Join a team committed to turning hardship into hope fostering empowering growth and giving back through service. Rapid Growth & Opportunity : Work in a department doubling in size and impact. Shape structure earn leadership visibility and grow quickly with incentives. Collaborative Environment : A culture built on unity. Expect to impact branding client engagement and operational excellence across the firm. Competitive Compensation & Benefits : Base salary $65k$70k with the potential for bonuses and rapid annual increases based on performance and impact. Work Schedule & Location : MondayFriday 40hrs / week fully onsite at the Racine office (with flexibility for remote days per team policy). Professional Development : Work closely with seasoned leaders and legal professionals in a mentorship-rich environment with room for advancement. Incentive plan based on KPIs (developed by the Manager). Discretionary year-end bonus. Career progression aligned with department expansion. Collaborative mentorship and direct access to firm leadership.
Are you a seasoned legal operations professional with a passion for helping veterans receive the benefits theyve earned
Do you have the experience and drive to lead a high-performing paralegal team in a fast-paced mission-driven law firm environment
Can you navigate the complex world of Veterans Benefits with precision empathy and strong organizational leadership
Is your approach to managing people rooted in accountability process excellence and a commitment to client outcomes
Final question : When faced with a challenge do you get excited or run away
- IMPORTANT : TO APPLY
If you have any questions please email only.
To Apply : Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.
Tabak Law is a rapidly expanding Social Security Disability Veterans Benefits Workers Compensation and Personal Injury law firm serving clients across the U.S.. Founded by Attorney Fred Tabak (40 years of legal experience) the firm has helped secure nearly $300million in benefits and compensation for over 20000 clients. With a strong value system built on empathy innovation unity growth thriving and service Tabak guides clients From Hardship to Hope.
Tabak Law maintains a nationwide network of skilled attorneys and is committed to elevating client dignity restoring justice and empowering lives. Their blog testimonials and accessible resources reflect their dedication to client education transparency and excellence.
What youll do :
What were looking for :
Why you should work here :
Additional perks :
The Operations Manager - Case Manager will lead and elevate the Veterans Benefits department at Tabak Laws Racine WI office. As a key department leader you will ensure excellence in client service guide a talented team of paralegals and drive operational consistency in a high-volume fast-paced environment.
Required Experience :
Manager
Key Skills
area management,Employee Evaluation,Cold Calling,Construction Experience,Management Experience,Profit & Loss,Territory Management,Restoration,Sales Management,Budgeting,Leadership Experience,Mentoring
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 65 - 70
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Operation Manager • Racine, Wisconsin, USA
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