Logistics Manager

Job Title : Logistics Manager

Reports To : General Manager

FLSA Status : Salary Exempt

Note : This operation runs 24 / 7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose :

The Logistics Manager provides functional guidance and oversight of operations, ensuring compliance with company policies, laws, and regulations. This role supports workflow planning, employee guidance, and the integration of operational functions at the site.

Key Responsibilities :

• Manage site transportation operations, ensuring workflow execution and functional integration.
• Implement and enforce Logistics Standard Operating Procedures (SOPs); train employees and report non-conformances.
• Process customer load requests, ensuring accurate rates and timely responses.
• Oversee dispatch agents, ensuring proper carrier selection, communication, and customer satisfaction.
• Serve as primary contact for carriers, proactively building and maintaining relationships.
• Maintain accurate documentation and reporting, including shipment tracking and carrier performance.
• Negotiate terms and rates with shippers and carriers as needed.
• Monitor carrier performance and collaborate to improve processes and services.
• Troubleshoot operational issues and step in during staff absences to maintain operations.
• Evaluate employee performance and develop team skills.
• Lead by example to maintain high customer service standards and positive workplace morale.
• Participate in meetings and be available for weekend, holiday, and extended hours as needed.
• On-call for emergencies and staffing concerns.
• Perform other duties as assigned.

Education and Experience :

Computer Skills :

Reasoning and Communication Skills :

Physical Demands :

Work Environment :

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