Service Coordinator

Service Coordinator

3C Industrial, LLC

Location: Dallas/Fort Worth

Job Type: Full-Time

Who We Are

At 3C Industrial, LLC, we're a team of dedicated problem-solvers driven to support the industries that power our communities. Our specialty lies in industrial air compressors and equipment, and we deliver top-tier service, rentals, and solutions to keep businesses operational.

We believe in hard work, teamwork, and acknowledging achievements big and small. If you're seeking a workplace where you can make a real difference, look no further.

What You'll Do:

As our Service Coordinator, you'll play a crucial role in our service team, ensuring seamless operations and exceptional customer service. Your key responsibilities will include:

Service Scheduling & Coordination

• Manage schedules for field service technicians
• Prioritize and balance urgent calls, routine maintenance, and service requests
• Coordinate with customers to confirm service details and schedule appointments
• 
  

Parts & Materials Management

• Order and track parts from approved vendors
• Prepare parts for technicians based on service orders
• Maintain an organized parts room and manage inventory
• 
  

Customer Communication & Support

• Act as the primary point of contact for incoming service calls and requests
• Provide timely updates on service timelines and job progress
• Follow up with customers after service to ensure satisfaction
• 
  

Job Tracking & Documentation

• Open, update, and close service tickets
• Ensure accurate documentation of work performed, parts used, and technician hours
• Assist with service estimates and warranty claims
• 
  

Rental Fleet Oversight

• Manage rental equipment availability and usage
• Coordinate equipment pickups, returns, and deliveries
• Track rental usage and assist with billing
• 
  

Team Support & Collaboration

• Provide logistical support to field technicians
• Work closely with the Service Manager on job prioritization and resource allocation
• Contribute ideas for improving team efficiency and service quality
• 
  

What We're Looking For

We're seeking an organized, detail-oriented individual who's ready to take initiative. The ideal candidate will possess:

• Required: High School Diploma or GED
• 3+ years of experience in coordination, administration, or a service-related role
• Excellent communication and organizational skills
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Mechanical aptitude or experience in an industrial setting is a plus
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment
  

Physical Requirements

• Primarily sitting at a desk
• Occasional reaching, bending, crouching, and lifting up to 50 lbs.
  

Benefits

At 3C Industrial, we prioritize the well-being of our employees. Our benefits package includes:

• 100% Paid Medical, Dental & Vision Insurance
• Robust Wellness Program (telehealth, mental health services, prescriptions & more)
• $150,000 Whole Life Insurance, fully covered by the company
• 80 Hours Paid Time Off / 24 Hours Annual Sick Leave
• IRA Retirement Plan with a dollar-for-dollar match up to 3% of your salary
• Opportunities for career growth, development, and advancement

Ready to Join Us?

If you're eager to join a company that values your contributions and fosters your growth, apply now! We're excited to connect with you.

About Us

At 3C Industrial, LLC, were not just a service companywere a team of problem-solvers passionate about powering industries that keep our communities running. Specializing in industrial air compressors and equipment, we provide high-quality service, rentals, and solutions that keep businesses moving.

We value hard work, collaboration, and celebrating successwhether big or small. If youre looking for a place where your contributions truly matter, youve found it.

What Youll Be Doing

As our Service Coordinator, youll be an integral part of our service team, making sure everything runs smoothly, and our customers receive top-notch service. Your role will involve:

Service Scheduling & Coordination

• Manage schedules for field service technicians
  
  
• Balance urgent calls, routine maintenance, and service priorities
  
  
• Coordinate with customers to confirm service details and appointment windows
  
  

Parts & Materials Management

• Order parts and track shipments from approved vendors
  
  
• Stage parts for technicians based on service orders
  
  
• Maintain an organized parts room and update inventory regularly
  
  

Customer Communication & Support

• Serve as the main point of contact for incoming service calls and requests
  
  
• Provide clear updates on service timelines and job progress
  
  
• Follow up with customers post-service to ensure satisfaction
  
  

Job Tracking & Documentation

• Open, update, and close service tickets in our software
  
  
• Ensure accurate documentation of work performed, parts used, and technician hours
  
  
• Assist with service estimates and warranty claims
  
  

Rental Fleet Oversight

• Monitor rental equipment availability and usage
  
  
• Coordinate timely equipment pickups, returns, and deliveries
  
  
• Log rental usage and assist with billing
  
  

Team Support & Collaboration

• Provide logistical support to field technicians
  
  
• Work closely with the Service Manager to prioritize jobs and resources
  
  
• Contribute ideas to improve team efficiency and service quality
  
  

What Were Looking For

Were looking for someone whos organized, detail-oriented, and ready to make things happen. The ideal candidate will have:

• Required: High School Diploma or GED
• Experience in CRM platforms is a plus (HubSpot, QuickBooks a plus)
  
  
• 3+ years of experience in coordination, administration, or a service role-Required
  
  
• Excellent communication and organizational skills
  
  
• Proficiency with Microsoft Office (Excel, Word, Outlook)-Required
  
  
• Mechanical aptitude or experience in an industrial setting is a plus
  
  
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
  
  

Physical Requirements

• Sitting at a desk for extended periods
  
  
• Occasional reaching, bending, crouching, and lifting up to 50 lbs.
  
  

Why Youll Love Working Here

At 3C Industrial, were committed to taking care of our people. Our benefits package includes:

• 100% Paid Medical, Dental & Vision Insurance
  
  
• Robust Wellness Program (telehealth, mental health services, prescriptions & more)
  
  
• $150,000 Whole Life Insurance, fully covered by the company
  
  
• 80 Hours Paid Time Off+ 24 Hours Annual Sick Leave
  
  
• IRA Retirement Plan with a dollar-for-dollar match up to 3% of your salary
  
  
• Opportunities for career growth, development, and advancement

Ready to Make an Impact?

If youre ready to join a company that values your hard work and supports your growth, apply now! Were looking forward to meeting you.