IT Support Specialist 1 (Remote)

About the job IT Support Specialist 1 (Remote)

Nanosoft Consulting desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction / guidance. Assists GIS / IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group. Responsibilities :

• Acts as 1st line / tier of GIS technical support for GDOT
• Validates operation of virtual Desktop and Pro environments and enterprise GIS applications
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or

needs; acts as a customer liaison

consults with Esri support as needed

more productive with GIS

Work Terms and Conditions :

team members (database, network, server, etc.) and interacting with business units. The candidate will follow

internal standards and accept best practices for developed solutions.

to renew contracts in one-year increments. Several successful consultants have continued working for several

years with contract extensions. However, Nanosoft Consulting is under no obligation to extend contracts and may

terminate employment at any time.

authorized travel expenses lodging, and meals. Nanosoft Consulting will reimburse authorized travel use of

personal vehicle use.

holiday weeks without management's approval. Consultants are not to take extended leave during their first

year of service (e.g. 2 weeks or greater).

Package Details