Commercial Insurance Client Service Manager

Commercial Insurance Client Service Manager

We believe in doing more than just managing memberships and policies we build lasting relationships and deliver peace of mind to our clients. We're looking for detail-oriented, client-focused Client Service assistance to be a vital part of our in-office team.

This isn't just another desk job it's your chance to make a meaningful impact every day by helping rental car businesses grow protect what matters most.

Supervisory Responsibilities: None

Essential Tasks:

• Be the go-to support for producers and clients, ensuring memberships and insurance coverage is handled smoothly and professionally
• Process and deliver membership documents, schedule training, and much more all with accuracy and care
• Communicate and resolve billing and membership questions with efficiency and tact
• Communicate directly with clients and colleagues to gather details and provide service to help grow the business
• Support Producers and Marketing Executives with technical expertise
• Build trusted relationships inside and outside the agency, acting as a reliable, approachable partner

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

• 12 years of property & casualty servicing experience (preferred but not necessary)

Licensing and Credentials:

• Active P&C license (or willingness to obtain one we'll support you!)

Systems:

• Strong Microsoft Office skills, Excel and Applied Epic or similar AMS experience a plus

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

• Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
• Company paid holidays, plus PTO
• Employee wellness program

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

Applications will be accepted until the position is filled.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.