Customer Support Agent

Job Description

Overview

The Claims Customer Service Representative manages inbound calls related to existing homeowner claims, requiring navigation across multiple systems to research and resolve issues. Handle escalated calls, update case notes, and serve as a liaison between Proctor, homeowners, and lenders.

What You’ll Do

• Handle 40–50 daily inbound calls about homeowner claims
• Navigate systems and research claim details to assist customers
• Manage escalations and make outbound calls as needed
• Act as liaison between Proctor, homeowners, and lenders
• Stay calm under pressure and resolve issues professionally
• Document updates in the claim system accurately

What You Bring

Experience in insurance, mortgage, auto claims or any type of claims

Schedule & Training

9 : 30AM - 6 : 00PM

Pay and Benefits

Pay and Benefits

The pay range for this position is $18.00 - $19.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Daytona Beach,FL.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems : \n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n\nAbout TEKsystems and TEKsystems Global Services \n\n

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.