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Field Service Manager- Danbury, CT
Field Service Manager- Danbury, CTSecuritas • Danbury, CT, United States
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Field Service Manager- Danbury, CT

Field Service Manager- Danbury, CT

Securitas • Danbury, CT, United States
1 day ago
Job type
  • Full-time
Job description

Job Title : Field Service Manager

Location : Danbury Branch Office

Starting Pay : $23.00 per hour

Schedule : ThursdayMonday, 6 : 00 PM2 : 00 AM

Position Overview

We are seeking a reliable, self-motivated Field Service Manager to join our Danbury Branch Office. The ideal candidate will support the District Manager, oversee daily field operations, guide on-site teams, ensure service quality, and maintain strong customer relationships. This role requires excellent communication, leadership, and organizational skills, along with the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Oversee daily field service operations within the Danbury Branch Office
  • Provide leadership, direction, and support to field service staff
  • Maintain accurate service documentation, reports, and records
  • Assist with scheduling, training, and field troubleshooting as needed, including responding to call-outs
  • Manage payroll responsibilities.

Requirements

  • Valid drivers license and reliable transportation
  • Willingness to travel to all assigned sites, with the furthest location approximately one hour from the Danbury office
  • Strong leadership, problem-solving, and communication skills
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities
  • Comfortable working evening / overnight hours (18000200)
  • Availability Thursday through Monday
  • Willingness to hold post as needed on an emergency basis
  • Education / Experience : High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

    Competencies (as demonstrated through experience, training, and / or testing ) :

  • May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
  • Knowledge of security operations with an emphasis on patrol, inspection and response services.
  • Knowledge of supervisory practices and procedures.
  • Ability to provide positive direction and motivate performance.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to track and maintain schedule assignments.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to various sites and changes in post procedures.
  • Ability to write routine correspondence, including logs and reports.
  • Good organizational skills.
  • Strong customer service and results orientation.
  • Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
  • WORKING CONDITIONS (Physical / Mental Demands)

    With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include :

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
  • Directing and disciplining staff in a positive manner.
  • May be required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, basic computer usage, and operating controls.
  • Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and / or moving up to 10 pounds and occasionally up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • Regular use of vehicle for the performance of duties.
  • On occasion may be required to perform stressful and physical activity.
  • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and / or awareness of personal safety and safety of others.
  • May be exposed to or required to handle sensitive and confidential information.
  • EOE / M / F / Vet / Disabilities #CTWMA Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, were looking for you to join the Securitas team.

    Benefits include :

  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work
  • Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

    Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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    Field Service Manager • Danbury, CT, United States

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