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Fuel Receptionist
Fuel ReceptionistSelf Help Inc • Avon, MA, US
Fuel Receptionist

Fuel Receptionist

Self Help Inc • Avon, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Self Help Inc. is currently looking for a customer service-oriented Receptionist to join our team.

Agency Profile

Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts.

Job Summary

The Fuel Assistance Receptionist serves as the first point of contact for individuals seeking information and assistance with fuel and energy-related programs in the Brockton area. This role combines traditional receptionist duties with providing basic information about eligibility, application processes, and available resources. The ideal candidate will be empathetic, organized, and possess excellent communication skills to effectively assist a diverse clientele

Essential Duties and Responsibilities

  • Provide basic information to callers and visitors regarding fuel assistance programs
  • Assist individuals in locating and accessing application forms and other necessary documents
  • Assist with basic data entry or record-keeping related to client interactions
  • Interact with clients in a respectful, patient, and understanding manner, recognizing the often sensitive nature of their needs
  • Maintain client confidentiality in accordance with program policies and regulations
  • Communicate effectively with individuals from diverse backgrounds and circumstances
  • Assist in resolving basic client inquiries or directing them to the appropriate staff member for more complex issues
  • Assist with program-related tasks as assigned by the supervisor
  • Maintain a safe and organized work environment
  • Participate in staff meetings and training sessions as required
  • Books appointments as necessary.
  • Follows appointment log a regular basis. Makes necessary changes to appointments as needed
  • Coordinates emergency appointments with the Informational Specialists
  • Directs the proper handling of FedEx / UP packages
  • Provides information regarding a client’s application by researching information on the computer

Other Requirements

  • Must pass a criminal background check and other required clearances
  • Valid driver's license and reliable transportation is required

    • Schedule

  • Monday-Friday schedule with occasional weekends

    • Knowledge, Skills and abilities

  • Ability to sit for extended periods
  • Ability to use a computer and telephone
  • Ability to communicate clearly and effectively in person and over the phone
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills with the ability to interact effectively with a diverse clientele
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in basic computer applications (e.g., Microsoft Office Suite)
  • Bilingual skills in English and another language commonly spoken in Brockton (e.g., Haitian Creole, Spanish, Portuguese) are highly preferred

    • Education & Experience

  • High School Diploma or GED required. Associate's degree in a related field (Human Services, Social Work, Office Administration) preferred
  • Minimum of two (2) years of experience in a receptionist or customer service role, preferably in a social service or community-based organization
  • Familiarity with fuel assistance programs (like LIHEAP) or other social service resources in the Brockton area is a plus

    • Self Help Inc offers a comprehensive employee benefits package :

  • Medical
  • Dental
  • Vision
  • LTD
  • FSA
  • 403B
  • Vacation Time
  • Optional Time
  • Sick Time
  • Holidays
  • Disability Benefits
  • Life Insurance
  • Direct Deposit

    • Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    Disclaimer

    This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the agency at any time.

    Requirements :

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    Receptionist • Avon, MA, US