Sales Service Coordinator

Job Description

Overview :

We are looking for a highly engaging, customer-focused individual to join our sales team as a Sales Coordinator. The successful candidate for this role will have a proven track record of providing exceptional service, be open to learning and leading by example, respond professionally and courteously to guests and team, as well as be there to support the team both personally and professionally.

The Sales Coordinator will be primarily responsible for supporting our Sales Team and ensuring that they have the tools, supplies, and resources that they need to deliver a service that sets us apart. They are responsible for creating a positive guest interaction that will build the guest's anticipation for their upcoming visit. They must also be knowledgeable in providing accurate information to our guests about the resort and unique events going on during their stay.

If you have experience in a hotel / resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with world-class property.

Your Role :

• Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.
• Manage Group Room Blocks, cut-off dates, block clean-up, and group pick-up.
• Input Group Rooming Lists and Reservation Changes.
• Manage Electronic Reader Boards. Create slides with all event information and upload them to the website.
• Manage the Turnover process for new events. Create PM accounts, make sure deposit traces and revenue are forecasted by managers, scan and create an electronic file, and forward to accounting.
• Create Sales & Catering kits and restock the supply area as appropriate.
• Check the office supplies and order supplies when necessary.
• Prepare Welcome Cards and amenities for VIPs.
• Send No-Show emails and 18-day Resume list to all managers.
• Run all reports for EO & Resume meetings, for billing meetings and for EO & Resume meetings.
• Manage ECC. (Event Concierge Console) : Add Meeting manager and Client.
• Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre-content cards, printing, etc.
• Create EOs for all internal events or meetings.
• Meet with front desk manager weekly to go over Resumes, group information.
• Organize the file cabinet for all files for bookings.
• Input all group Rooming lists, set up routing, build packages in Opera, and create booking links.
• Planning managers for all courtesy blocks : Input traces in Envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes, and send group invoices.
• Coordinate with the Group contact and keep communication with any changes made to groups, group updates, special requests, etc., until the event is over.
• Assist sales managers with all reservation changes.
• Run Group pick-up meeting.
• Make sure all suites for VIPS are booked in advance.

Qualifications :

Excellent Benefits!