IT Support & Infrastructure Specialist (Coppell)

IT Support & Infrastructure Specialist

The IT Support & Infrastructure Specialist reports directly to the Manager of IT Infrastructure & User Support. This role is responsible for maintaining and supporting the company's IT infrastructure, including network devices, servers, and end-user systems. The specialist will assist with troubleshooting complex technical issues, performing system upgrades, and ensuring the stability and security of IT operations. Additionally, they will support IT projects, implement infrastructure improvements, and assist with hardware and software deployments. Strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment are essential for success in this role.

Responsibilities and Essential Duties :

• Provide Level 1 and Level 2 technical support for IT infrastructure, including servers, networks, and end-user devices.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Assist with network troubleshooting, including switches, routers, firewalls, and wireless access points.
• Support system upgrades, patches, and configurations for hardware and software.
• Perform user account management, including permissions, access control, and security configurations.
• Assist in IT asset management, including tracking and maintaining hardware inventory.
• Provide technical support for production printers (MFPs & label printers) and troubleshoot connectivity issues.
• Support IT security initiatives, including endpoint protection, access controls, and security awareness training.
• Perform cable management, including terminating Ethernet cables per the T-568B standard.
• Document infrastructure procedures and best practices to ensure consistency and knowledge sharing.
• Work on IT projects, such as system migrations, hardware deployments, and infrastructure improvements.
• Occasional overtime may be required to meet deadlines or resolve critical IT issues.
• Perform other duties as assigned.
• Provide backup support as needed to second site located in Fort Worth, TX.

Technical Skills Required :

Experience Required :

Physical Requirements :