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General Manager - DMV

General Manager - DMV

Call Your MotherWashington, DC, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We’re hiring a General Manager in the DMV. This individual should have the ability to travel to any of our DMV locations. At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is guest-, food-, and team-focused, a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll lead by example and hold yourself and all team members accountable for performance and product output through our CYM Values (VIBES).

Responsibilities

  • Oversee daily shop operations from opening to service to closing, at the highest level
  • Proactively solve problems to keep the shop running efficiently
  • Lead supervisors and team members to provide the best service with CYM VIBES in mind
  • Collaborate with supervisors to create a positive, efficient work environment
  • Maintain high operational standards using checklists, recipe specs, and standardized tools
  • Manage maintenance and upkeep of equipment and shop surroundings; coordinate trash, linens, cleaning, and storage
  • Uphold ServeSafe food safety standards and shop safety
  • Manage food and beverage inventory, ordering, budgeting related to food, beverage, and labor goals
  • Recruit, hire, train, and conduct performance evaluations for team members
  • Schedule coverage for shifts; be on-call to address issues as needed
  • Work in the shop five days a week, including weekends; travel between DMV locations as required

Core Values & Expectations

  • Vibrant – happy, fun, passionate, playful, and kind
  • Integrity – honest, caring, and principled
  • Belonging – foster a welcoming team and guest environment
  • Energy – proactive and hardworking
  • Seize the Moment – say yes, try new things, be original

    • What You’ll Do for CYM

  • Create extraordinary moments for guests
  • Contribute ideas and feedback to the business
  • Support and uplift communities and neighborhoods
  • Mentor and develop staff
  • Build genuine relationships with team members and guests

    • Qualifications

  • 1-2 years of experience in a restaurant management role
  • Understanding of P&L, COGS, decision making, process improvement, labor / scheduling, training & team development, and food quality standards
  • ServeSafe Manager’s Food Safety Certification
  • Ability to coordinate multiple tasks including food and labor costs while maintaining standards
  • Hospitality-oriented with a passion for guest experience
  • Hands-on management style; lead by example
  • Proactive, big-picture thinker with initiative
  • High-energy, positive attitude suitable for a fast-paced environment
  • Kindness and respect in interactions
  • Team player; willing to help others
  • Calm under pressure; problem solver
  • Clear, efficient communication with proven coaching and leadership skills for a diverse staff
  • Flexible shifts, including weekends and holidays

    • Benefits and Compensation

  • Starting salary : $70,000 with a 20% bonus opportunity
  • Opportunities for growth and development as CYM expands
  • Team-first culture with focus on belonging and positive vibes
  • Benefits for full-time staff (average 30+ hours / week) : health, dental, and vision insurance; 401(k) with 4% employer match; paid vacation and paid parental leave; Employee Assistance Program; free staff meals; free fitness and wellness classes; language courses and reimbursement; team-building activities

    • Equal Opportunity

    We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We celebrate the diversity of our team and believe talent, passion, and experience are the key criteria for consideration.

    Note : This description excludes extraneous job posting boilerplate and site-specific notices not relevant to the role.

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    General Manager • Washington, DC, United States