Insurance Customer Service Representative

Job Description

Job Description

Join The David Cochran Agency, operating as Mosaic Insurance, in our pursuit of delivering unparalleled customer service in the insurance industry. Nestled in the charming town of Woodstock, Georgia, our team combines the flexibility of hybrid remote work with a commitment to community connection. We believe in fostering a positive and inviting atmosphere where both employees and clients feel valued and engaged. As an Insurance Customer Service Representative, you will be at the forefront of ensuring client satisfaction, providing support, and solving problems efficiently. You'll play a critical role in building and maintaining relationships, ultimately contributing to our reputation for exceptional service. If customer satisfaction and teamwork motivate you, and you are looking to be part of a supportive and dynamic team, consider joining us at The David Cochran Agency, where your efforts make a true impact and your professional growth is our priority.

Benefits

Annual Base Salary Based on Experience

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Paid Time Off (PTO)

Work from Home

Health Insurance

Hands on Training

Responsibilities

Customer Assistance : Act as the primary point of contact for policyholders, assisting them with inquiries, policy renewals, and claims processes.

Problem Resolution : Handle customer issues with consideration and care, ensuring a satisfactory resolution to maintain customer loyalty.

Policy Management : Guide clients in understanding their policies, making amendments as required, and ensuring their needs are met with suitable solutions.

Documentation : Maintain accurate records of customer interactions, processing changes, and managing documents efficiently.

Feedback Collection : Actively listen to customer feedback to improve service delivery and provide insights for process enhancements.

Requirements

Licensing : Active Georgia Property & Casualty License preferred

Experience : Prior experience in customer service or insurance roles is an asset

Communication Skills : Strong verbal and written communication skills

Customer Focus : Ability to empathize and deliver exceptional service

Organizational Skills : Capable of managing multiple tasks efficiently

Problem-Solving : Aptitude for identifying issues and offering solutions

Team Environment : Comfortable working both independently and in a collaborative team setting

Tech Proficiency : Familiarity with CRM systems and communication software