Part-Time Enrollment Services Call Center Support StaffWashtenaw Community College • Ann Arbor, mi, US
Part-Time Enrollment Services Call Center Support Staff
Washtenaw Community College • Ann Arbor, mi, US
30+ days ago
Job type
- Full-time
- Part-time
Job descriptionRetirement options and flexible schedules available Great Discounts at WCC’s Health & Fitness Center, Barnes & Noble Bookstore and more! Check out our Part Time Benefits SIS, Salesforce Target X, Parchment, Zoom, Outlook, Texting, and Avaya Call Center Phone System. Analyze, troubleshoot, and resolve general and high priority issues by collaborating with team members and appropriate college offices to ensure that students, staff, and community receive the highest quality of service. Serve as a cross-trained front-line representative providing customer service support to troubleshoot individual needs and ensure that the customer is either assisted through the process or triaged to the appropriate service. Work closely with student services / instructional teams to assist with various initiatives, programs, and projects. Demonstrate a high level of critical thinking to research solutions to questions or issues and effectively communicate action items to customers. Communicate in a clear, concise and timely manner. Document all interactions in appropriate student management system and run reports / interpret data as requested. Maintain confidentiality to process enrollment information in compliance with Family Educational Rights and Privacy Act (FERPA) provisions. Knowledge of current federal, state, and institutional programs, regulations, policies and procedures. Attend Enrollment Management departmental training; assist with projects and events as requested. Coordinate with other staff to continually evaluate and immediately adjust to the changing needs within the office (answering phones, job duties, etc.) to provide exceptional customer service. Serve as a primary responsible partner for one or more of the following records processes : Assigning Incoming Emails : Review incoming emails and assign them to appropriate team members. Testing Registration Systems : Testing registration systems during weekends and holiday breaks to ensure they are consistently running; contact Enrollment Services Management / IT Services if down. Documenting Processes : Maintain documentation of frequently asked questions, process changes, and operational procedures for easy reference by the Enrollment Services team. Inquires : Identifying and processing the input of inquiries from prospective students. Registration : Follow up with students in need of assistance with course registration Maintain knowledge of WCC processes and process updates for : admission, recruitment, registration, student records, advising, financial services, etc., in order to resolve complex student issues. Maintain expert knowledge of the WCC enrollment process and related software systems, including : Banner SIS, Target X CRM, Avaya Call Center, SARS schedule, and more. Complete outgoing calling campaigns to support student registration and retention initiatives. Provide training as needed to students, faculty, advisors, counselors, and staff regarding the use of WCC online tools (Banner, WCC website, student email, netID, MyWCC, etc) Instruct students individually, or in a group setting, on how to complete the enrollment process. Other duties and special projects as assigned. This is a hybrid position. The training will be completed in-person at WCC, for at least the first 30 business days. This position is identified as Work from Home eligible up to 16 hours per week, based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole. High School Graduate or GED equivalent. Ability to work a flexible schedule with possible evenings / weekends. Excellent communication skills, both written and oral. Conflict resolution skills and experience. Excellent desktop computer skills, including Microsoft Office, Google Docs, Graphic Design Software, and the ability to learn new systems quickly. Ability to work in a fast-paced environment on a variety of projects. Handle confidential materials appropriately. Must be responsible, reliable and prompt. Strong interpersonal skills to deal effectively with the college and community Possess a sincere interest in helping others achieve academic goals. Associate degree or higher preferred. Registration or Admissions experience in an academic environment. Conflict resolution skills and experience. Experience with Salesforce or similar CRM. Experience with Banner or similar SIS. Experience with a multi-line phone system.
Position Description :
Why Join WCC?
- An inclusive, welcoming environment for our students, faculty & staff
WCC tuition waiver of 3 credit hours per semester
Provide Enrollment Services and Student Record support including, but not limited to :
Assisting students with applying to the college and completing the admissions process.
Resolving financial concerns related to payments, holds, refunds, appeals or financial aid.
Scheduling the appropriate advisement appointments / drop-ins.
Facilitating registration / scheduling support and troubleshooting add / drop issues.
Providing graduation application information, transcript requests, and student record updates.
Identifying appropriate WCC services / contacts to answer general questions related to services, events, and resources; utilize College systems such as EMS to identify appropriate contact.
Related Duties :
Work Environment :
Hours / Schedule : This position will not exceed 19.5 hours with possible evenings / weekends. Minimum Qualifications : Minimum Required Knowledge, Skills and Abilities :
Preferred Qualifications : Additional Preferred Qualifications :
Posting Date : 11 / 04 / Closing Date : Open Until Filled Yes
Create a job alert for this search
Service Call Center • Ann Arbor, mi, US
Related jobs
Responsible for answering all member inquiries and transaction requests received through our Interactive Teller Machines and Call Center accurately and positively.
Promotes and participates in a sal...Show more
AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Ann Arbor, Michigan, 48103!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access t...Show more
Earn at least $1730 driving with Uber when you complete your first 140 trips in 30 days.Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule require...Show more
CS Specialist I - Customer Service Center.Consideration for location is in all WesBanco markets.This position is 100% remote within the Bank's footprint.
Employee will work full time remote outside ...Show more
It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.This role requires outlined reporting to the ACG administrative office building located at : ...Show more
At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good.
Come join a team that is dedicated to making an i...Show more
After spending 14 years in healthcare, I finally found my home with Arrow Senior Living.It's home-like environment is not just for the residents but for the team members as well.From day one you em...Show more
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show more
Location : Trinity Health Ann Arbor.Inpatient rehab, and a well-coordinated conditioning program for patients suffering from TBI, stroke, orthopedic surgery, and spinal cord trauma.Shifts Available : ...Show more
Job Title : Support Staff II Post Adoption Resource Exchange.Job Posting : PARC Support Staff (Post Adoption Resource Centers).
Judson Center Family Services Division.Judson Center is seeking a ded...Show more
We are actively looking to hire talented Therapists in the area, who are passionate about patient care and committed to clinical excellence.
Wanting to deliver high quality behavioral healthcare.Int...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show more
We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...Show more
At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team.Grounded by our belief that outstanding care is best delivered in a team-based environmen...Show more
What could an extra $1,000-$2,000 each month do for your household? For the first time in our company's 70+ year history, we are offering qualified candidates the chance to enter financial services...Show more
Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time.Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and P...Show more
A personal and reliable open-bed pickup truck or vehicle hauling a trailer is REQUIRED for this position.Are you looking for a part-time job that keeps you moving and helps you earn extra income? W...Show more
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
Call CenterITM Representative Part Time
Security Credit Union • Holly, Michigan, USA
Part-time
Last updated: 22 days ago • Promoted
Travel CT Tech - $2,411 per week in Ann Arbor, MI
AlliedTravelCareers • Ann Arbor, MI, US
Full-time
Last updated: 30+ days ago • Promoted
Part-time gig : Earn at least $1730 in your first 140 trips.
Uber • Britton, Michigan, United States
Full-time +1
Last updated: 15 days ago • Promoted
CS Specialist I - Customer Service Center - Pittsburgh, PA
WesBanco Bank Inc. • Ann Arbor, MI, United States
Full-time +1
Last updated: 30+ days ago • Promoted
Michigan Claim Support Assistant II
The Auto Club Group • Wixom, MI, United States
Full-time
Last updated: 30+ days ago • Promoted
Detention Officer - Cibola County Correctional Center
CoreCivic • Milan, US
Full-time
Last updated: 2 days ago • Promoted
Med Tech $18.50-20.50 7a-7p (Part Time)
University Living • Ann Arbor, MI, United States
Full-time +1
Last updated: 5 days ago • Promoted
Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!
HomeJobFinder • Milan, MI
Remote
Part-time
Last updated: 11 days ago • Promoted
RN IPR Part time & full-time days
Trinity Health • Ann Arbor, MI, United States
Full-time +1
Last updated: 5 days ago • Promoted
Post Adoption Resource Center Support Staff
Judson Center • Ann Arbor, Michigan, USA
Full-time
Last updated: 1 day ago • Promoted
Licensed Marriage and Family Therapist (LMFT)
LifeStance Health • Milan, MI, US
Full-time
Last updated: 30+ days ago • Promoted
Hiring Now - Work from Home - No Experience
OCPA • Augusta charter township, Michigan, us
Remote
Part-time +1
Last updated: 30+ days ago • Promoted
Part-Time Side Work - Earn on Top of Your Day Job
Finance Buzz • Milan, Michigan, US
Part-time +1
Last updated: 30+ days ago • Promoted
Home Health SLP, Part Time
Kaplan • Brighton, MI, United States
Full-time
Last updated: 5 days ago • Promoted
Work From Home - Part-Time Enrollment Specialist
AO Garcia Agency • Ann Arbor, Michigan, United States, 48103
Remote
Part-time
Last updated: 3 days ago
Part-Time Focus Group Panelist (Up To $750 / Week)
Apex Focus Group Inc. • Ann Arbor, MI, United States
Full-time +1
Last updated: 4 days ago • Promoted
Part-Time Trash Collector - Evening Shift - Pickup Truck Required
Valet Living • New Hudson, MI, United States
Part-time
Last updated: 30+ days ago • Promoted
United States Customs and Border Protection Officer
U.S. Customs and Border Protection • Ida, Michigan, US
Full-time +1
Last updated: 30+ days ago • Promoted