Community & Partner Relations Coordinator

Position Title : Community & Partner Relations Coordinator Company Overview : Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description : The Community & Partner Relations Coordinator (CPRC) plays a vital role in embedding Upward Health within the local care ecosystem. This position is responsible for building and strengthening relationships with community-based organizations (CBOs), clinical providers, and ancillary service partners such as labs and imaging centers. By cultivating these partnerships, the CPRC helps create a seamless, person-centered network of support that meets both the clinical and basic needs of our patients. The CPRC also leads the development and ongoing maintenance of a robust, up-to-date resource directory to connect patients to essential servicessupporting our commitment to whole-person care. Key Responsibilities

• Identify and engage key organizations and influencers to build robust local networks of clinical and community partners.
• Maintain and update partner directories (CBOs and clinical providers) in Salesforce, aligned to market needs and service availability.
• Ensure external clinical and community partners meet quality standards and are aligned with patient needs (e.g., housing, food, transportation).
• Serve as the primary liaison for external partners, including PCPs, specialists, SNFs, labs, imaging centers, and community organizations.
• Facilitate regular check-ins and feedback loops with partners to align expectations, monitor progress toward enrollment and quality goals, and resolve challenges.
• Support care teams by sourcing relevant resources to address UH patients' clinical and social needs. Develop a strong understanding of application processes for key community resources (e.g., SNAP, Medicaid, housing assistance), and support care team training and education to ensure accurate and efficient completion. Use data driven approach to develop targeted interventions / campaign that help drive enrollments, improve Annual Wellness Visits, close quality gaps and reduce readmissions. Skills Required :
• Network development, relationship management and stakeholder engagement
• Experience in healthcare, social services, or community outreach
• Strong verbal and written communication
• CRM / EMR proficiency (Salesforce preferred)
• Organizational and time management skills
• Data analysis and interpretation
• Knowledge of social service programs (e.g., SNAP, housing assistance) Key Behaviors :
• Builds trust and rapport with diverse partners and stakeholders
• Takes initiative in outreach and follow-ups (in-the-field and telephonic)
• Displays cultural sensitivity and community awareness
• Demonstrates adaptability in dynamic, multi-stakeholder environments
• Maintains professionalism in all communications and representations
• Provides proactive support to internal care teams Competencies : Interpersonal Communication :
• Able to connect and communicate effectively with both clinical and community partners. Collaboration :
• Works closely with care teams and external organizations to align on goals and ensure smooth patient transitions. Problem Solving :
• Uses data and partner feedback to troubleshoot gaps in care and improve resource navigation. Technology Proficiency :
• Comfortable using tools like Salesforce and EMRs to manage partner directories and track outcomes. Community Engagement :
• Acts as a liaison between Upward Health and the local ecosystem, representing the organization at events and meetings. Attention to Detail :
• Ensures accurate and up-to-date documentation of resources and partner relationships. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. California pay range $60,000 - $65,000 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PI5a8c56f6a5-