CareIQ Intake Specialist I

CareIQ Intake Specialist I

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. Applicants must reside in the EST or CST time zones. This is a remote role; work schedule will be Monday - Friday 8 : 00 AM - 4 : 30 PM EST.

Essential Functions And Responsibilities :

• Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Enters assigned electronic (email / fax / data feed) orders into coordination system.
• Ensures all case stakeholders are updated regularly.
• Transcribes correspondence / reports from dictation.
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

Knowledge & Skills :

Education / Experience :

Pay Range : $15.26 - $23.28 per hour

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 3500 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.