Sr. Director, Solution Assurance

Job Title

Senior Director, Solution Assurance

About the Role

The Senior Director, Solution Assurance is responsible for overseeing the Solution Assurance team, ensuring solution quality, completeness of the solution blueprint and design. As a trusted advisor to both external customers and internal project teams, you will collaborate with Kinaxis customers and their SI Partners to align with best practices, customer requirements, and implementation methodology. This remote position allows you to work from home and be located anywhere in the USA.

What You Will Do

• Understand customer needs and objectives, help them assess the quality of the solution, offer expert recommendations to ensure customer‑specific requirements are being fulfilled and design gaps are addressed.
• Oversee quality of delivery and provide proactive support for SI Partner‑led projects, ensuring reduced post‑blueprinting escalations.
• Build and maintain strong relationships to ensure client satisfaction and mutual successful project outcomes.
• Optimize resource allocation and utilization across projects, balancing the workload and skillsets of Solution Assurance team members to meet project requirements, deadlines and maximize profitability.
• Communicate project status, updates, and risks to clients in a clear and timely manner and address any client concerns or issues promptly and effectively.
• Lead, mentor, and develop a team of Solution Architects, Technical Architects, Senior Delivery Managers, and Business Architects responsible for ensuring the quality and completeness of customer solutions.
• Continuously assess and refine solution assurance processes, methodologies, and tools to ensure adherence to best practices and processes while addressing the customer requirements.

What We Are Looking For

Role‑Specific Skills and Experience

Benefits and Perks

Accessibility & Inclusion

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com . This contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Recruitment Process

We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

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