Automotive Service Manager

Job Description

Job Description

SUMMARY :

Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and sets up appointment times for customers, utilizing Telephone Procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Performs a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
• Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales
• Effectively establishes and maintains customer relationships
• Consistently meets / exceeds established sales targets
• Follows AAMCO sales procedures
• Provides service recommendations
• Performs workflow management

QUALIFICATIONS :

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