After Sales Controls Engineer

Job Details

Level

Entry

Job Location

Melrose Park - Corporate HQ - Melrose Park, IL

Secondary Job Location(s)

Undisclosed

Remote Type

N / A

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$60000.00 - $90000.00 Salary / year

Travel Percentage

Up to 50%

Job Shift

Day

Job Category

Engineering

Description

The Controls Engineer in the After Sales Department within the Operations Department is a point of contact for service support between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role ensures customer satisfaction during the complete life cycle of our automated installation by performing corrective maintenance and modifications of the solutions.

Responsibilities :

• Serve as a customer contact to resolve product / service concerns for Interlake Mecalux Automation Solutions.
• Perform remote monitoring, troubleshooting, and removing faults, failures and disturbances in automation equipment and devices remotely and at the customers' sites.
• Modify the PLC program to manage the machines based on the standard Mecalux libraries.
• Modify the hardware and fieldbus parametrization using the different tools depending the solution.
• Download devices parametrizations from data base. Modify the parametrization for nonstandard systems.
• Troubleshoot control programs for VFDs, operator panels, barcode scanners, control tablets, and PLC's.
• Validate the transfer from operations to aftersales following the internal checklist and protocols, paying special attention to ensure that safety devices are properly installed and functioning.
• Assist Project Managers in determining the human resources demand for an after sales project.
• Identify and delegate the tasks for electromechanics to assist in after sales services, ensuring they are completed properly and on time, reporting deviations to the After Sales Manager.
• Track and report issues and tickets (incidents, improvements, preventive maintenance). Keeping an accurate record of the timeline and solution applied.

Requirements