Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

We are searching for the best talent for a Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience. The position can be based in Canada and work options may be considered on a case-by-case basis and if approved by the Company.

The Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience will serve as the strategic leader responsible for defining, prioritizing, and managing the business requirements and features of the CRM platform for the Service & Repair experience area within a large-scale transformation initiative. Acting as the voice of the business, this role ensures that the CRM solution aligns with global business objectives, drives customer engagement, and delivers measurable value. The ideal candidate will possess deep expertise in CRM systems, business process design and implementation, and agile product management in a complex, global environment.

You will be responsible for :

Strategic Product Ownership

• Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance.
• Translate strategic business needs into detailed requirements, user stories, and acceptance criteria.
• Prioritize features and / or enhancements based on business value, technical feasibility, and stakeholder input.

Stakeholder Engagement & Leadership

Business Process & Requirements Management

Agile Product Delivery

Change Management & Adoption

Performance & Value Realization

Qualifications & Experience :

Core Competencies :

Required Skills : Analytics Insights, Business Savvy, Organizational Project Management, Program Management, Project Reporting, Tactical Planning, Technical Credibility

Preferred Skills : Analytics Insights, Business Savvy, Organizational Project Management, Program Management, Project Reporting, Tactical Planning, Technical Credibility