Sr Quality Tech - Neptune, NJ

Job Summary JOB SUMMARY - Provide basic QA support to the division including complaint investigation & activities, resolution and reporting. Work directly with - sales and / or customer regarding product complaints including obtaining details, communicating outcomes, issuing - credits / replacements, and implementing solutions.Job Description MAJOR RESPONSIBILITIES Review all received information for assigned complaints and reach out to the customer / rep for any missing details required to complete investigation. Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and / or other complaint investigation techniques. Run trending reports of complaints and take appropriate action when trends are identified per SOP. Document complaint investigations in SAP Complaint System and ensure all logged complaint details are accurate prior to closure. Compose complaint investigation summary letters to customers and / or reps including any corrective actions completed or recommendations to prevent recurrence if applicable. Issue credits, replacement orders, and / or RGA’s as required for complaint resolution. Coordinate and track rework, stock checks, and deviations as required in response to complaints. Work with product managers, other departments within the division, and kit manufacturing facilities for feedback on complaints and for corrective / preventive actions. Notify kit manufacturing facilities and component manufacturing facilities of non-conformances. Independently manage workload and prioritize responsibilities to close complaints and complete other tasks within assigned timeliness goals. Maintain compliance with QST and ISO regulations and Medline policies and procedures. MINIMUM JOB REQUIREMENTS Education - High School Diploma or equivalent. Work Experience - At least 2 years of experience in Quality Assurance or Quality Control. Knowledge / Skills / Abilities - Ability to understand complex products with multiple levels of failure modes and evaluate all details of a reported issue to determine clear and concise conclusions. - Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction. - Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines. - Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). - Basic knowledge of Quality Systems Regulations and Medical Devices. PREFERRED JOB REQUIREMENTS Work Experience - Experience working through and diffusing difficult situations with internal and external customers. - FDA regulated industry experience. Knowledge / Skills / Abilities - Advanced Skill Level in Microsoft Excel (for example : Pivot tables & pivot reporting, conditional formatting, tables, formulas, - charting). - Experience with SAP. - Experience with Business or Technical Writing. DISCLAIMER : All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s) / manager(s). This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position : $29.50 - $41.25 HourlyThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.