Overnight Valet Attendant - Ann Arbor, MI

Job Posting

Job Title : Overnight Valet Attendant

Department : Valet Parking Operations

Reports Directly To : Guest Service Coordinator

Schedule : Full Time / Part-Time

Status : Non-Exempt

Compensation : $14.00 - $15.00 per hour PLUS daily cash tips (Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary

The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Primary Objective

The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.

Duties and Responsibilities

Vehicle Inspections : Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety : Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Compliance : Maintain compliance with attendance and timekeeping policies, including clocking in / out for shifts and breaks and accurately reporting tips.

Housekeeping : Keep valet areas clean, organized, and presentable always.

Customer Service and Teamwork : Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Attendance and Professionalism : Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Additional Responsibilities : Perform other tasks as needed to support the company's operational goals, while remaining flexible and responsive to changing business.

Qualifications

Knowledge, Skills, and Abilities

Competency Requirements

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience :

• High School diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

Licenses & Background Requirements :

Core Competencies

Hospitality, Customer Service & Communication :

Organizational Support & Adaptability :

Dependability & Safety :

Physical Demands & Work Environment

Technology & Communication Tools

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter / bell services across multiple industries including hotels, resorts, healthcare, and event venues.

With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

Pay Transparency Statement :

PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits :

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.