Customer Service Representative (Buffalo)

Title : Customer Service Representative III

Location : Buffalo, NY

Duration : 6 Months Contract

Shift Hours : 8am- 4 : 30pm

JOB DESCRIPTION

Role Overview :

Serve as a liaison between customers and internal teams, ensuring professional interaction and support.

Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.

Key Responsibilities :

• Order Processing : Enter orders, convert quotes, manage pricing, discounts, and commissions.
• Order Status Communication : Provide accurate and timely updates on lead times, material availability, and troubleshooting.
• Internal Collaboration : Coordinate with Engineering, RMA / Warranty, and other internal teams to meet customer requirements.
• Problem Resolution : Address shipping discrepancies, payment disputes, and handle order cancellations.
• Administrative Support : Update customer accounts, maintain BOL / PL files, process invoices, and manage customer portals.
• Continuous Improvement : Support initiatives to enhance Customer Service processes.

Key Competencies :

Key Relationships :

Required Qualifications :

Preferred Qualifications :

Work Environment & Physical Demands :