Help Desk Support Analyst / MTC2 Systems Administrator

Job Description

PRIMARY DUTIES & RESPONSIBILITIES:

Naval Information Warfare Center (NIWC) Atlantic and Scientific Research Corporation (SRC) are teaming together to provide systems engineering, software engineering, logistics, technical, and management support services to multiple program sponsors for 50+ Command, Control, Communications, Computers, Cyber Defense, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C6ISR) systems.

• Provides system design support, operational support, full life cycle support, and repeated examination of support requirements throughout the service life the systems
• Provides ship's force with system familiarity training, to include references for installing software, performing routine maintenance and troubleshooting GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, C2PC, MTC2, and/or LMMT USAF system during post-installation procedures and turnover schedule
• Manages and provides system engineering services for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, C2PC, MTC2, and/or LMMT USAF implementation, maintenance, and site support, including installation and system upgrade support for the system
• Provides troubleshooting assistance, creates trouble tickets for required system(s), and reaches out to third parties to work cohesively throughout the scope of ongoing issues for the following systems: GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, C2PC, MTC2, and/or LMMT USAF
• Provides both remote and on-site support as a SME for MTC2 systems ~ 25% travel

Requirements

MINIMUM SKILLS & REQUIREMENTS:

• Active Top Secret clearance at start of position
• 2-5 years of experience analyzing and providing system engineering services to the Maritime Tactical Command & Control (MTC2) System to include troubleshooting and documentation of issues
• Working knowledge of MTC2 and is familiar with the onboard technical system/s associated in order to provide onboard technical support
• CompTIA Security +
• Must be a self-starter who is able to work well with little supervision
• Experience providing system engineering services to include implementation, maintenance, and site support
• 2+ years of experience with at least 1 of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)

DESIRED SKILLS & REQUIREMENTS:

• 5+ years of experience analyzing and providing system engineering services to include troubleshooting and documentation of issues
• 5+ years of experience with one of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)
• Experience with ITSM or Helix ticketing system to document Tier 2 helpdesk issues
• 2-5 years of experience analyzing and providing GCCS-M AFLOAT/ASHORE, TBMCS, NAOC2/NTCSS, C2PC, MTC2, and/or LMMT USAF system engineering services to include troubleshooting and documentation of issues
• Working knowledge of MTC2 and is familiar with the onboard technical system/s associated in order to provide onboard technical support.
• Experience onboard AFLOAT commands and providing IT experience to related systems
• Comfortable working within CISCO IOS
• Scripting and programming experience to better understand the systems supported
• Experience or training with kubernetes, openshift, or other containerized solutions
• Automation experience

SRC IS A CONTRACTOR FOR THE GOVERNMENT, THIS POSITION WILL REQUIRE CITIZENSHIP AS WELL AS, A GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET LEVEL

ABOUT US

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

Scientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

DIVERSITY & INCLUSION

We strongly believe in the abundance of differences among individuals. We value different points of view and appreciate diverse perspectives. We truly believe this is what makes our organization inclusive and more responsive to the needs of our diverse customers.

EQUAL OPPORTUNITY EMPLOYER

Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Scientific Research Corporation endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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FILLING THIS POSITION IS CONTINGENT UPON FUNDING