Time and Attendance AnalystPrestige Employee Administrators • Melville, NY, United States

Time and Attendance Analyst

Prestige Employee Administrators • Melville, NY, United States

12 days ago

Job type

Full-time

Job description

Position Summary :

PrestigePEO is seeking a client-focused, Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms such as Kronos, TimeCo, and PTO tracking within PrismHR .

You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions , and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience.

Key Responsibilities :

Client Support & Troubleshooting

Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR .
Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
Guide clients through system navigation, functionality questions, and problem resolution in real-time.

System Configuration & Administration

Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.

Support onboarding of new clients and system users within timekeeping platforms.

Reporting & Feedback

Track, log, and report on client interactions, open issues, and resolutions using internal systems.

Identify patterns or recurring issues and suggest improvements to workflows or training materials.

Required Experience & Qualifications :

1–5 years of experience with timekeeping, HRIS, or payroll systems .

Experience working with Kronos (UKG), TimeCo, and / or PrismHR strongly preferred.

Prior experience in a client-facing role , with a strong focus on customer service and communication.

Working knowledge of timekeeping / payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

Key Skills & Competencies :

Excellent verbal and written communication skills with a strong customer service orientation.

Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.

Strong troubleshooting and problem-solving skills ; persistent in finding root causes and driving resolution.

Self-motivated with the ability to work independently and as part of a cross-functional team.

Able to prioritize and multi-task in a fast-paced, client-driven environment.

Proficiency in Microsoft Office, especially Excel; experience with ticketing systems or CRM platforms is a plus.

Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.

This role is hybrid in the Melville, NY office. 3 days in the office - 2 days work from home.

Salary up to $75K based on experience.

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