Customer Service Resource

Customer Service Resource

The hiring organization is a large organization in the Industrial / Manufacturing sector, recognized for its commitment to quality and innovation. They offer a supportive and professional environment where employees can contribute to meaningful projects.

Job Description

Provide outstanding customer service by responding to inquiries in a timely and professional manner. Assist customers with order processing, tracking, and issue resolution. Collaborate with internal teams to ensure accurate and efficient order fulfillment. Maintain accurate records of customer interactions and transactions. Ensure compliance with company policies and industry regulations. Communicate effectively with customers and colleagues to address concerns and provide solutions. Support the team in achieving customer satisfaction goals and performance metrics. Proactively identify opportunities to improve customer experience and operational processes.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Customer Service Resource should have :

• Strong communication and interpersonal skills to engage effectively with customers and team members.
• Attention to detail and the ability to manage multiple tasks efficiently.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in relevant software and tools commonly used in customer service roles.
• Familiarity with the Industrial / Manufacturing industry is a plus.

What's on Offer

If you're passionate about delivering excellent customer service and are ready to contribute to a leading organization, we encourage you to apply today!

Rachel Berg

Job Reference : JN-112025-6885976