On-Call Hotel Security Officer

On-Call Lobby Ambassador

Four Seasons Hotel Philadelphia is seeking an On-Call Lobby Ambassador Hotel / Security Officer to join our Security team. The primary responsibility will be ensuring that guests are organized and adhere to reservation protocols while waiting for entry, particularly during busy peak hours. The ideal candidate must be proficient with computers, able to use an electronic reservation system to verify guest bookings, and maintain a smooth, orderly line. Excellent customer service skills are essential, as this role involves interacting with guests and ensuring a positive experience while enforcing entry guidelines.

What you will do :

• Manage and direct guest lines to maintain an orderly flow.
• Use an electronic reservation system to verify guest access and booking details.
• Provide excellent customer service by interacting with guests in a polite and professional manner.
• Enforce entry policies and dress codes while ensuring the safety of all guests.
• Remain calm and efficient during busy peak times to ensure a seamless experience for guests.

What you bring :

What we offer :

Schedule & Hours : As our hotel is open 24 / 7, 365 days a year, we expect our employees to be flexible in working mornings, evenings, weekends, and holidays.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.