Customer Service Representative

Job Details

Barton College - Wilson NC

Description

This position serves as the first point of contact for prospective students families staff and campus visitors. This role is critical in maintaining a professional and welcoming environment while supporting the daily administrative operations of the Office of Admissions.

Job responsibilities :

• Serve as the first point of contact when a visitor comes to campus and assists the visitor. This role is very important as they are the first person physically seen by a visitor.
• Serve as the primary point of contact for the Office of Admissions via phone email and interactions.
• Maintain a courteous professional and helpful demeanor when interacting with prospective students families alumni and community members.
• Manage daily data operations including but not limited to processing applications transcripts test scores essays and inquiries; running letters; and overseeing daily mail distribution.
• Uphold data integrity by demonstrating strong attention to detail in all tasks.
• Support the implementation of special projects as assigned by Admissions leadership.
• Assist Admissions Counselors with administrative support as needed.
• Effectively communicate Barton Colleges admissions requirements and processes to prospective students and families.
• Operate within a goal-driven environment aligned with institutional enrollment objectives.
• Utilize systems such as Jenzabar SIS and Slate CRM daily.
• Exhibit strong organizational interpersonal and communication skills.
• Eventually supervise Admissions Office student workers by providing directions assigning tasks and overseeing daily responsibilities.
• Thrive in a collaborative team setting while maintaining the ability to work independently.
• Demonstrate a positive professional and engaging presence in all office communications and public-facing interactions.
• Perform additional duties as assigned.

Qualifications

Desired Education Skills and Experience : Bachelors degree is preferred for this position along with prior experience in Customer Service. Candidates should demonstrate proficiency with Microsoft Office products including Word Excel and PowerPoint and familiarity with a Student Information System is preferred. Experience using social media platforms for outreach and engagement is also desired. Excellent verbal and written communication skills are essential with the ability to interact effectively at all organizational levels. The role requires discretion and professionalism when handling confidential and proprietary information. A proven track record of reliability responsibility and integrity is essential as are strong problem-solving abilities. Candidates must be able to work effectively in a fast-paced environment demonstrating independence and minimal need for direct supervision. Strong organizational and planning skills along with keen attention to detail are also critical for success in this position.

Barton College is an equal employment opportunity employer committed to a diverse faculty staff and student body and welcomes all applicants. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Any claims of discrimination for Title IX or otherwise should be directed to our Director of Campus Relations & Title IX Corey Coley at P.O. Box 5000 Wilson NC 27893 or at or

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Unclear

Experience : years

Vacancy : 1