Director of Food and Beverage

Job Description

Job Description

AFP Management Corp. is looking for a uniquely qualified hospitality leader to be our Director of Food & Beverage! The position is based at our Marriott Orlando Downtown Hotel. The position salary is based on experience and the range is between $75,000 & $85,000 per year.

The Food & Beverage Director is responsible for leading the food and beverage service staff in facilities to include the Restaurants, Culinary, Lounges / Bars, Banquets & Starbucks. Responsible for ensuring the highest level of guest service by overseeing all aspects of service and service staff during operating hours, while working in a clean and safe environment, and meeting all financial goals for sales and expenses.

ESSENTIAL FUNCTIONS :

• Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all guests
• Manages dining rooms, lounges, bars and Catering events, to ensure proper room preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
• Confirms that all service staff are in proper uniform and adhere to the Company’s appearance standards
• Hires, manages and trains staff in all technical and non-technical aspects of their roles
• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicate with service and kitchen staff regarding reservations and / or special events
• Conducts pre-shift, pre-meal and / or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Company’s policies and applicable laws
• Make rounds of all food and beverage outlets to ensure member / guest needs are met
• Responsible for employee relation issues and reviews incidents with General Manager and Human Resources Manager
• Completes and administers employee performance appraisals
• Conducts monthly beverage inventories and quarterly china, glass and silverware inventories
• Opens and closes dining room(s) and bar on a regular basis.
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Ensure staff is trained and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming

to ensure satisfaction and / or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL DEMANDS :

QUALIFICATION STANDARDS :

Required to have current food handler’s card and alcohol service certifications as required by federal / state / local laws.

Minimum (5) three years’ senior management experience in the hospitality industry in food and beverage where the experience is heavily guest-focused preferred.

Prior Brand Experience working in a Senior Position in Food and Beverage within a Full Service Marriott Hotel.

Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers

Prior Track Record of a Green Zone Balanced Scorecard for a Marriott Full-Service Hotel.

EEO Employer