Analyst, GWAM Operational Resilience

Operational Resilience Analyst

In today's rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity. As an experienced analyst, the mandate of this role is to assist in the business continuity management (BCM) and resilience of GWAM's critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, you will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Position Responsibilities :

Vision and Strategy

• Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.
• Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.
• Establish collaborative relationship with cross-functional stakeholders to address issues and implement solutions.

Critical Operations Identification, Assessment, and Improvements

Maintain Robust Business Continuity Plan

Ensure Exit Plans for Critical Third Parties are Maintained and Tested

Qualifications :

When you join our team :

Manulife Financial Corporation is an important international provider of financial services that helps people make decisions in an easier way and live better.

Manulife is an employer that offers equal opportunities. In Manulife / John Hancock, we value our diversity. We strive to attract, train, and retain a workforce as diverse as the clients we serve, and to foster an inclusive work environment where the strengths of cultures and people are leveraged. We're committed to equity in hiring, retention, advancement, and compensation, and we manage all our practices and programs without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other aspect protected by applicable law. Our priority is to remove barriers to ensure equal access to employment. A Human Resources representative will work with applicants who require reasonable accommodation during the application process. All information shared during the application process for accommodation will be stored and used in a manner consistent with Manulife / John Hancock's applicable laws and policies. To request a reasonable accommodation in the application process, please send us a message at recruitment@manulife.com.

Referenced Salary Location Waterloo, Ontario

Modalities of Work Hybrid

Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD. If you are applying for this position outside the main location, please contact recruitment@manulife.com for the salary range of your location. The actual salary will vary based on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees are also eligible to participate in incentive programs and receive compensation incentives linked to commercial and individual performance. Manulife offers eligible employees a wide variety of customizable benefits, including health, dental, mental health, vision, short and long-term disability, life and accidental death and dismemberment insurance, adoption / surrogacy, and wellness, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pensions and a global share ownership plan with employer matching contributions) and financial counseling and education resources. Our generous paid time off program in Canada includes holidays, vacation, personal days, and sick days, and we offer the full range of statutory employment leave. If you are applying for this position in the U.S., please contact recruitment@manulife.com for more information on U.S. specific paid time off provisions.