Member Service Manager

Join PREMIER FINANCIAL CREDIT UNION as a Full Time Member Service Manager and immerse yourself in a dynamic, customer-focused environment that thrives on excellence and integrity. This onsite role offers you the opportunity to lead a passionate team devoted to delivering top-notch service to our members. Your forward-thinking approach will directly influence our operational strategies, ensuring our offerings evolve with the needs of our community.

Collaborate with energetic colleagues who share your commitment to professionalism and innovation, as you drive initiatives that enhance member satisfaction. In this vibrant workplace, every day presents a challenge, rewarding you with the chance to make a tangible impact. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. If you're eager to be part of a team that values proactive solutions and a dedication to financial empowerment, this position is for you.

Apply now to shape the future of our credit union!

What it's like to be a Member Service Manager at Member Service Manager

As a Full Time Member Service Manager at PREMIER FINANCIAL CREDIT UNION, you will oversee daily operations of the member services department, ensuring exceptional experiences for each visitor. You'll lead and mentor a dedicated team, providing guidance on customer inquiries, account management, and service efficiency. Expect to monitor performance metrics, analyze member feedback, and implement strategies to enhance service delivery.

Engage with members directly, addressing concerns and resolving issues promptly to maintain high satisfaction levels. You'll also collaborate with other departments to streamline processes and keep our offerings aligned with member needs. Regular training sessions will be your responsibility, helping staff stay informed about products and services.

Stay proactive in identifying areas for improvement and uphold a positive workplace culture that reflects our core values. Your leadership will be crucial in fostering an energetic and professional environment for both team members and our valued members.

Does this sound like you?

To excel as a Full Time Member Service Manager at PREMIER FINANCIAL CREDIT UNION, you will need strong leadership and interpersonal skills to effectively manage and inspire your team. Excellent communication skills are essential for engaging with members and addressing their needs, ensuring a positive experience. A keen ability to analyze situations, coupled with problem-solving skills, will enable you to navigate challenges and implement effective solutions. Organization and time management are crucial, as you will oversee multiple tasks and priorities on a daily basis. Additionally, a forward-thinking mindset will help you identify trends and opportunities for service enhancement.

Adaptability is key in a fast-paced environment, allowing you to respond to evolving member needs and industry changes. A commitment to integrity and a passion for customer service will round out the skill set necessary for success in this rewarding role.

Ready to join our team?

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!