Coordinator- Service Products Operations

Description

Provide sales support for Preventive Maintenance Agreements (PMAs) and all related services by writing proposals for new PMAs and PMA renewals.    Communicate with customer before and after PM visits to ensure operational readiness and follow-through.

Essential Duties and Responsibilities include the following.  Other duties may be assigned :

• Provide back-office coordination of MULTIVAC’S Preventive Maintenance Agreement program and CSR parts sales activities.  Collaborate with all stakeholders and create or revise proposals as necessary to address real customer needs and optimize value proposition of product for customer and MULTIVAC.
• Create PMA task lists appropriate to the level and type of PM services engaged by the customer
• Create SAP contracts for all new PMAs
• Coordinate PMA-related activities with the workshop, stock room, and field service schedulers, ensuring that technicians, parts, and repair deliveries are synchronized for successful repair efforts and PM jobs at customer plants
• Communicate technician preference and labor hour requirements to regional scheduler upon securing new PMAs.  Communicate changes to scheduler as necessary throughout life of PMA.
• Monitor all PMAs in-progress, capturing and acting on data that expose areas for improvement.  Collaborate with PM technicians and service managers; modify task lists to reflect needed changes.
• Create PM parts kits for all scheduled PM services
• Create expanded recommended spare parts lists for all new machines sold, and provide those lists to CSR’s for selling to customer
• Work closely with Service and Spare Parts departments, and other internal parties to prepare proposals for Technical Service Quotes (TSQs); communicate proposal to customer and conduct follow ups
• Serve as customer contact for remanufacturing activity, machine audits, and audit repair activity as needed to support the Lifecycle Management Program and maximize entitlement.  Provide parts and labor quotations, and return authorizations as needed.
• Attend customer / technician conference calls as needed to incorporate real-world plant / line / machine knowledge into informed PM proposals that sell.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience : Bachelor’s degree in technical discipline and 3 years’ experience in coordinating preventive maintenance services; or equivalent combination of education and experience.  Packaging industry experience is a plus.

Computer Skills : To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.  Experience with database applications and contact management software required.  SAP experience preferred.