National Account Representative

National Account Representative

The primary function of this role is to manage customer-specific requests relating to the inspection and service of fire protection systems. The goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customer requirements, and staying compliant with required guidelines. This job requires the ability and desire to work in a fast-paced, multi-tasked environment with a focus on customer service, support, quality work performance, and an understanding of the inspection and services provided.

Responsibilities :

• Schedule service and inspection of customer sites on demand and set frequencies.
• Perform follow-up as necessary on outstanding work orders.
• Maintain subcontractor relations and negotiate rates as needed.
• Provide phone coverage for assigned accounts as well as overflow.
• Maintain profitable margins on work orders.
• Be the primary customer service contact for assigned accounts.
• Cross-train to perform any job occupation as determined by the company.
• Ensure regular and reliable attendance.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

The department consists of approximately 25+ employees, including roles similar to this one and billing associates located in a separate building from the main office. The role involves managing about 3-4 accounts with a high volume of calls.

Pay and Benefits :

The pay range for this position is $21.00 - $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Barberton, OH.

Application Deadline :

This position is anticipated to close on Oct 9, 2025.