Optical Technician

Job Description

Job Description

Optical Technician

You are a caring, hard-working individual who thrives in a team environment and is committed to excellence. You have experience in a medical office setting and are comfortable interacting with patients, as well as managing administrative responsibilities.

The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education. We promote a culture of respect, excellence, equal opportunity, and commitment to our employees and the communities we serve.

Our Health Center offers a range of primary and specialty health care for adults and children. We provide specialized clinics, Eye Care, Dental, Pediatrics, and OB / GYN.

The Optical Technician will be responsible for assisting with day-to-day functions such as Assisting patients, inputting glasses and contact lens orders into the appropriate systems, taking payments, glasses repairs, glasses adjustments, billing, processing PAs (Prior Authorizations,) and dispensing glasses. Excellent customer service, dependability, and punctuality are essential for this role. Flexibility with work schedules and participation with coverage is necessary to ensure patient and department needs are met during hours of operation. They will participate in any other related duties to the performance of this position such as front desk functions

Essential functions are :

• Greets patients in a friendly, welcoming, professional manner.
• Interprets eye exam results, using prescriptions written by Optometrists and Ophthalmologists.
• Advises patients on frame weights, materials, styles and colors.
• Recommends lenses, coatings and frames to suit customers’ needs.
• Measures, fits, repair and adjusts to determine suitable types and styles of frames.
• Prepares orders for glasses and contact lenses by checking prescriptions, lens thickness etc.
• Prepares glasses for patient pick up, and contacts patients to notify glasses are ready.
• Understands insurance to assist patients in their coverage and benefits.
• Assists with inventory and billing.
• Maintains patient recall systems to notify patients of annual reminders for appointments.
• Patient scheduling, and follow ups.
• Responsible for the maintenance of department specific cash funds, balancing and submission of daily cash receipts.
• Manages patient flow, including interacting with providers and clinical support staff
• Responsible for clerical accuracy and documentation
• Answers incoming telephone calls and inquiries for the department
• Monitors inventory of supplies and notifies supervisor as needed.
• Attends staff meetings as required.
• Assist with front desk duties when needed.
• Other duties as assigned.
• Adheres to The Dimock Center’s policies regarding attendance and tardiness
• Follows policies related to work and breaks
• Assists in meeting scheduling needs in helping to cover for absences, emergencies, times of heavy workload, holidays, and vacations.

Qualifications

Education : High School diploma

Experience : Preferred—experience working with diverse populations

Knowledge / Skills : Customer Service. Medical insurances preferred.

Compensation

$21- $23 per hour plus benefits

EEO Statement

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.