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At
UniFirst , we Always Deliver—for our
customers and our people. Join us as a Route Coverage Specialist, a
key service professional integral to the success of our operations.
In this role, you’ll provide exceptional service by stepping in to
cover delivery routes when our Route Service Representatives (RSRs)
are unavailable. With training on multiple routes, you’ll ensure
our valued customers experience seamless service every time. This
dynamic, fast-paced opportunity is perfect for someone proactive,
agile, and who enjoys variety.
What Your Role
Entails :
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Develop Proficiency
Across Multiple Routes : Learn the ins and outs of
multiple routes, including customer-specific details, to provide
top-tier service.
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Deliver Garments and Product to
Customers : Safely load, transport, and unload clean
garments, flat goods, and other products to customers along
established routes. Collect and secure used or soiled garments and
products for return, ensuring timely and accurate service to meet
customer standards
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Provide Excellent Customer
Service : Step in and deliver high-quality service,
supporting strong customer relationships through positive
interactions and clear
communication.
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Problem Solving : Resolve
customer requests independently, using problem-solving skills to
ensure satisfaction and maintain customer
loyalty.
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Operational Excellence :
Accurately manage invoices, conduct inventory audits, and maintain
the safety and appearance of your
vehicle.
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Safety : Follow all
traffic laws, safety standards, and company policies to ensure the
safety and well-being of yourself, your customers, and the
company.
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Route
Support : Collaborate with the Service and
Management Teams to support new account installations, assist RSRs
on routes, contribute to rerouting efforts, and collections. You
will also have the opportunity to upsell and strengthen customer
relationships.
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Effective Communication :
Share customer feedback and potential solutions with location
leadership. Stay informed about competitor activity in the local
market.
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Core
Competencies :
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Time Management &
Adaptability : Ability to adapt to changing routes,
conditions, and customer
needs.
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Customer-Centric Mindset :
UniFirst is a service-driven company, and as a Route Specialist,
you’ll play a crucial role in ensuring customer
satisfaction.
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Collaboration & Team
Support : While autonomy is key, collaboration within
the Service, Production, Sales and Office Department is essential
to ensure success.
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Why You’ll Enjoy This
Role :
Variety : Every day brings
new routes and new experiences, ensuring no two days are
alike.
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Agility : Perfect for those
who thrive in a fast-paced environment and enjoy navigating
different routes, weather conditions, and
schedules.
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Autonomy : Work independently
while being part of a supportive team that values service
excellence and adaptability.
Qualifications
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What You Bring to
UniFirst :
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Driver’s License &
Safe Driving Record : Must be at least 21 years old
with a valid driver’s license, a clean driving record, and reliable
transportation.
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DOT
Compliance : Meet all Department of Transportation
(DOT) requirements, including a physical
exam.
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Educational
Requirements : High school diploma, GED, or military
service required.
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Strong Customer Service
Skills : Ability to work independently while
maintaining a team-oriented mindset and providing excellent
customer service.
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Relevant Experience :
Prior experience in customer service, route sales,
or delivery, roles is a plus!
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Tech-Savvy :
Comfortable using and learning new technologies to
enhance operational efficiency.
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Physical Stamina :
Capable of lifting, carrying, and pushing up to 50
lbs., with the ability to remain on your feet for extended
periods.
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You Will Benefit
From :
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Competitive Compensation :
Competitive salary, 401(k) with company match,
profit sharing, health and life insurance, paid time off, employee
discounts, tuition reimbursement, and
more.
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Work-Life
Balance : Monday–Friday day shift
schedule.
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Career
Development : Continuous training and growth
opportunities.
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Inclusive
Culture : A diverse and inclusive work environment
that values a variety of backgrounds and
perspectives.
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Join UniFirst for a
Rewarding Career
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At UniFirst, you'll find opportunities
for advancement in a supportive and diverse environment. If you're
ready to take on a dynamic, customer-focused role with plenty of
room for growth, we’d love to hear from
you!
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The estimated salary for this position
ranges from $53,850 to $74,792 X yearly. Actual compensation will
vary based on factors including but not limited to the candidate’s
skills, experience, and qualifications. Geographic differentials
may also apply depending on the position’s location. There is no
application deadline for this role; recruitment will remain open
until the position is filled.
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About
UniFirst
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UniFirst is an international leader in
the $18 billion-dollar garment services industry. We currently
employ over 16,000 team partners who serve 300,000 business
customer locations throughout the U.S., Canada, and Europe. We were
included in the top 10 of Selling Power magazine’s “Best Companies
to Sell For” list and recognized on Forbes magazine’s “Platinum 400
– Best Big Companies” list.
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UniFirst is an equal opportunity
employer. We do not discriminate in hiring or employment against
any individual on the basis of race, color, gender, national
origin, ancestry, religion, physical or mental disability, age,
veteran status, sexual orientation, gender identity or expression,
marital status, pregnancy, citizenship, or any other factor
protected by anti-discrimination
laws.
Route Relief Driver • Franklin, OH, United States