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Backroom Manager

Backroom Manager

Hy-VeeGreen Bay, WI, US
2 days ago
Job type
  • Full-time
Job description

Backroom Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description : General Function :

Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • Escorting them to the products they are looking for.

  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Works with company's subsidiaries to receive product.
  • Ensures receipts and takes to accounting in a timely manner.
  • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
  • Unloads products from truck and ensures placement in a non-intrusive area.
  • Uses forklifts to unload trucks and place in backroom.
  • Delivers items to the appropriate department.
  • Checks invoices for accuracy and signs vendor paper work.
  • Receives all vendor orders.
  • Protects cold food chain and integrity of product.
  • Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory).
  • Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner.
  • Maintains area for sale items to ensure convenience for the management team (displays, etc.)
  • Maintains a clean and orderly backroom.
  • Ensures cardboard and trash areas are clean daily.
  • Aware of store's needs, specifically in the grocery department.
  • Keep training certifications current, i.e. forklift certifications.
  • Works with the internal customers in a timely and efficient manner.
  • Works in a safe and efficient manner to reduce product damage and spoilage.
  • Works for the store department to do small equipment repairs.
  • Maintains cleanliness outside of store to the dock area, and behind the store.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Answers questions from outside customers and helps whenever necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
  • Education and Experience :

  • High School or equivalent experience.
  • Six months to one year of similar or related experience.
  • Supervisory experience preferred.
  • Supervisory Responsibilities (Direct Reports) :

  • Responsible for managing the backroom duties and employees.
  • Physical Requirements :

  • Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals / solvents.

    Equipment Used to Perform Job :

    Electric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.

    Contacts :

    Has daily contact with internal customers, suppliers / vendors, and the general public.

    Are you ready to smile, apply today.

    Employment is contingent upon the successful completion of a pre employment drug screen.

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