Partner Success Manager

Job Description

Job Description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of 'Sustainable Growth' ever since : achieving six consecutive years of profitability and positive cash-flow while more than quadrupling our revenue, our customer base, and our team. In 2022, we raised $50 million to accelerate the next stage of our growth.

Through The GiveCampus Social Mobility Initiative, we've donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022 and 2023, we were named to Y Combinator's Top Companies list and the Inc. 5000 list of America's fastest-growing private companies.

While we operate at meaningful scale (we've facilitated more than $6 billion in charitable giving), we're still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we're growing to help schools achieve even greater results.

Our purpose-driven team of 120+ is located across the US : team members work from anywhere they choose. We have a beautiful 12,000 sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

Location : This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.

Overview

As a Partner Success Manager at GiveCampus, you will be the driving force behind the value, satisfaction, and retention of the partner schools in your portfolio. You'll own the full partner experience—from onboarding to renewal—by serving as a trusted advisor, product expert, and strategic thought partner. This is a high-impact role where you'll be directly responsible for ensuring that every partner you serve achieves measurable success using our platform.

You will lead with curiosity and empathy, embrace a sense of urgency, and take ownership of results. Your success will be measured by your ability to make partners wildly successful and help them maximize the value of their investment in GiveCampus in a way that helps support commercial goals.

As a Partner Success Manager at GiveCampus, your role is essential in supporting, retaining, and growing the accounts you are responsible for. Specifically, you will :

• Empower schools to be great, self-sufficient technical users of our platform.
• Provide strategic support and direction to help schools see undeniable return on investment (ROI).
• Encourage account expansion and additional investment in GiveCampus solutions.

Your responsibilities will also involve product expertise, process optimization, and relationship management, all aimed at maximizing the value our partners derive from the GiveCampus platform and our partnership. The urgency felt towards our mission results in a fast-paced environment where you consistently strive for high standards.

Key Responsibilities

Partner Strategy & Relationship Management

Product Expertise & Enablement

Cross-Functional Collaboration

Impact & Thought Leadership

What We're Looking For

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.