Manager Onboarding

Manage Services Operations

Position Purpose : Manage services operations processes for specific area(s) of responsibility and manage projects focusing on sales enablement processes that support the needs of the business. Provide input and resources, partnering within the Operations Strategy Team and other partners to drive major process improvement initiatives for Home Depot.

Key Responsibilities :

• Develop and Implementation : Develop and implement changes that improve overall services operations processes that are likely to add value to the organization's bottom line. Manage / drive core services operations projects and / or process improvements.
• Manage Day-to-Day Process : Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Analyze Components : Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Analyze Industry : Prepare and deliver high-level insights and recommendations based on multiple analyses of industry / business, competitive landscape, consumer data for area of expertise.
• Communicate Effectively : Communicate effectively and build strong, effective partnerships with the field / service providers and throughout The Home Depot.
• Maintain Knowledge Base : Maintain knowledge base regarding specific operations and processes within store operations.
• Manage Issues & Roadblocks : Manage issues and roadblocks that arise related to their area of responsibility.
• Training : Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal / written recommendations. Demonstrate proficiency / understanding of specific processes.
• Anticipate Field and Service Provider Needs : Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects / initiatives and process improvement.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.