Case Manager

Purpose of Position

A Case Manager is responsible for program management which includes implementing program goals and objectives. The Case Manager conducts assessment, advocacy, counseling, training and interagency collaboration to ensure effective and efficient delivery of services to clients.

Essentials and Job Responsibilities

• Organizes and implements creative, innovative programming on a daily basis that results in positive achievements for participant.
• Provides a variety of services including assessments, orientations, and / or career counseling to eligible participants.
• Generates service plans, conducts case management and follow-up services on participants, as required by contract.
• Maintains accurate and complete files for program participants as related to services and activities.
• Meets all performance standards and requirements for program contracts / grants or Urban League of Broward County.
• Informs participants and families of support and referral services.
• Serves on interview panels to make hiring recommendations of employment candidates.
• With collaboration, determines and approves operating plans, policies and procedures within youth case management division.
• May manage or supervise indirect employees.
• In the supervisor's absence, will serve as delegated supervisor overseeing project management and associates. Submits timely and accurate reports and data related to program and participants.
• Actively participates in Urban League of Broward County's special event committees and projects.
• Advises immediate supervisor or needs, trends and issues within area of responsibility and recommend activities to address them.
• Serves as a liaison and contact person with other agencies to ensure coordinated and comprehensive delivery of services to participants.
• Utilizes high level education, certifications and knowledge to support the specialized needs of the program.
• Develops and disseminates information to groups and individuals to promote increased awareness of the Urban League and its programs.
• Perform other related duties as assigned.

Education / Experience and Requirements

Other