Customer Success Manager

As a Customer Success Manager at LightSource, you will own the customer lifecycle from post-contract close to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption.

You'll join a dynamic and rapidly growing Customer Success team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement. Reporting to the Director of Deployment Strategy , you'll have access to mentorship from industry leaders redefining procurement operations.

Core Responsibilities

Customer Engagement and Relationship Management

• Build and nurture relationships : Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI) for customers where LightSource is successfully deployed
• Manage deployment : Spearhead LightSource deployment for mid-market customers under the supervision of a Deployment Strategist.
• Manage onboarding : Lead the onboarding process for procurement and supplier teams to ensure seamless adoption of LightSource.

Solution Development and Collaboration

Revenue Growth and Retention

Customer Success Operations

Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Success function. Potential areas include :

Process Optimization :

Automation and Productivity :

Customer-Focused Solutions :

Strategic Development :

Team Growth :

Who We Are

LightSource is the next-generation operating system for Procurement. We're building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we're ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.

About You

Key Traits for Success

Required Qualifications

Preferred Qualifications

Bonus Points

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