Customer Service Rep(07912) - 420 N Imperial Ave

Customer Service Rep

Full-time

Job Description

Job Summary : At Domino's, our Customer Service Representatives (CSRs) are essential to creating great customer experiences. CSRs interact with customers directly, provide excellent service, and ensure all orders are taken, prepared, and delivered efficiently. If you're energetic, friendly, and team-oriented, we want you on our crew!

Key Responsibilities :

Greet customers in-store and over the phone with professionalism and enthusiasm

Take and input customer orders accurately using Domino's POS system

Maintain product knowledge to answer questions about ingredients, allergens, and store offerings

Handle cash, card, and contactless payments precisely and securely

Assist with the preparation of pizzas and other menu items following Domino's recipes and standards

Monitor order times and coordinate with delivery drivers to ensure timely dispatch

Support opening and closing procedures, including balancing registers and securing the store

Clean and sanitize workstations, equipment, and lobby areas regularly

Assist with stock rotation, inventory tracking, and restocking supplies

Address customer concerns, complaints, or order issues calmly and professionally

Follow health and safety guidelines including food handling, and cleanliness

Participate in team meetings, ongoing training, and store promotions

Help maintain an organized and upbeat work environment, especially during rush hours

Comply with Domino's standards, policies, and brand expectations at all times

Upsell menu items and promotions to enhance the customer experience and boost sale

Qualifications :

Must be at least 18 years old

Strong verbal communication and interpersonal skills

Comfortable with basic math, multitasking, and computer use

Customer-focused, reliable, and team-driven

Able to work in a high-energy environment under time pressure

Able to lift 25 lbs and stand for extended periods

Preferred (not required) :

Prior experience in customer service, retail, or food service

Familiarity with pizza ovens, kitchen equipment, or food prep

Availability :

Flexible hours including evenings, weekends, and holidays

Must work on major holidays

Benefits of Working at Domino's :

Flexible schedules and shift options

Growth and advancement opportunities (CSR to shift lead pathway)

50% off employee discount

On-the-job training and team support

A fun, fast-paced, and respectful work culture