Studio Manager

Frank Darling is an online fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a Studio Manager to run our Boston studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills. Management experience is a must, along with 4+ years of fine jewelry sales experience with both lab-grown and natural diamonds, as well as a strong innate sense of style and flawless communication and organization skills.

Key Duties and Responsibilities :

• Open and close the studio
• Own and manage studio KPIs
• Liaise with NYC team gemology and sales team to ensure all stones are on hand for appointments
• Organize and return weekly diamond shipments
• Run hiring process and manage team schedule
• Guide and educate the bespoke design team on diamonds, settings and sales tactics
• Responsible for overall studio performance and monthly benchmarks
• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone, and finalizing the ring purchase.
• Confidently provide feedback on diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or website.
• Advise clients on the 4Cs of diamonds
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and moissanite
• Advise clients on all aspects of ring selection from prong thickness, to band thickness, setting style and wedding band selection
• Empower clients to feel confident in their once in a lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person and articulate the differences between different options
• Work with the house gemologist to source, select and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales
• Maintain showroom appearance and order supplies as needed
• Point of contact for the building manager if any issues arise

Requirements and Experience :

Job Details :

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