Collections Specialist

Echo Electric Collections Specialist

Your career grows here. At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences. Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

The Collections Specialist engages with a portfolio of customers as a resource providing support and resolution for account-related challenges. The CAS collaborates cross-functionally with internal departments to address and resolve customer issues. Activities include Account Maintenance, Credit Limit Adjustments, Sales Tax Research and Resolution, Managing Job Account Maintenance and Documentation and Managing our Communication Strategy on Past-Due Balances. This position can report from the St. Louis, MO or Springfield, IL supply branch.

Essential Functions

• Customer Accounts
• Routinely utilize GetPaid collection / communication software to initiate customer communication based on workflow actions.
• Record customer communication and actions in GetPaid.
• Manage resolution of customer disputed items, including escalating the matter to management when the situation has stalled.
• Monitor aging and communication of overdue balances and account reconciliations.
• Conduct regular meetings with sales and operations to review open items with a customer.
• Analyze scheduled reports for customer action items.
• Credit limits and Credit Holds
• Recommend changes in customers' credit privileges based on criteria provided.
• Communicate approved action items including release criteria and escalation options.
• Job Accounts
• Gather and assess documentation for preliminary job account approval.
• Monitor lien deadlines and complete required documents to reduce risk of loss.
• Clerical
• Perform general administrative tasks including document management and filing.
• Communication
• Respond to incoming calls and voicemails in a professional and timely manner.
• Utilize clear and professional written communication across internal and external channels.
• Customer Service
• Demonstrate effective problem-solving and conflict resolution skills.
• Encourages collaboration and is viewed as a team player.
• Team Orientation
• Share customer insights and account updates promptly with relevant stakeholders.
• Work with CAS team on department goals.
• Other Responsibilities
• Must be willing and able to perform all other duties as assigned by management.

Necessary Qualifications

What we offer :

Who we are :

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.