Senior Medical Secretary

Job Title : Senior Medical Secretary

Location : Upper East Side

Org Unit : Colo-Rectal Surgery

Work Days : Monday-Friday

Weekly Hours : 35.00

Exemption Status : Non-Exempt

Salary Range : $25.52 - $28.79

As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when hired for NYC offices

Position Summary

Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physician's practice

Job Responsibilities

Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in / check-out of patients and collection / reconciliation of time-of-service payments, as applicable. May also discuss patient's responsibility for payments

If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and / or a referral, if required

Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations

May assist with coordination of follow-up care including scheduling of laboratory / diagnostic tests and prescription requests

Maintains physicians' administrative (research and academic) and clinical / surgical schedules

Prepares charges and payments for submission to the billing office

Identifies delinquent accounts for collection activities. Reviews status of accounts with physician to determine next steps

Assists with physicians' research activities, if applicable

Assists in the preparation of lectures and presentations

If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences and lectures

Updates physicians' CV and credentialing documentation as needed

Initiates and prepares written correspondence as needed and based on functional needs

May be responsible for chaperone duties during patient exams as needed

Education

High School Diploma

Experience

Approximately 2 or more years of prior related experience

Knowledge, Skills and Abilities

Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic Medical Record (eMR) system (ideally EPIC-Care). Knowledge of CPT, ICD-9, and ICD-10 coding. Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions / Physical Demands

Standard office work