Home Mortgage Consumer QA QC Lead

Home Mortgage Consumer QA QC Lead

The primary function of this position is to ensure that home mortgages comply with all applicable secondary market, private, and government loan programs. Re-underwrite and review all underwriting decisions to the daily QA selection of loans to ensure that all guidelines on mortgage products are being met by home mortgage product staff. Determine if all AUS conditions were input correctly, and conditions were satisfied. Review each appraisal for soundness and determine if review appraisal is warranted. Review legal documents to ensure accuracy. Assist in the performance of periodic targeted assurance reviews and perform other credit and qualify control duties that may be assigned. Primary responsibilities include :

• Execute tasks within defined processing parameters, ensuring accuracy and attention to detail.
• Respond to internal and external customer inquiries within 24 hours.
• Escalate issues or risks to management within 24 hours.
• Identify and suggest improvements to enhance customer experience.
• Comply with all relevant regulatory requirements, including state and federal laws.
• Complete all required regulatory and HR compliance training quarterly by deadlines.
• Demonstrate leadership qualities and maintain a professional, positive attitude in all interactions.
• Work toward personal development plan (PDP) goals and present progress to management.

Qualifications, education, certifications, and / or other professional credentials :

Hours & Work Schedule :

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance, and capability.

Background check : Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.